Returns

RETURN POLICY AND PROCESS

Quickly and easily return your item(s) through our Returns Portal! and the returns portal is open to all customers.

You have 30 days from the date of delivery to return your item.

All returns are refunded via store credit in the form of a Adawe Fashion E-Gift Card. Returns are processed within 5-7 business days after your item(s) are delivered to us.

TRACK MY RETURN

Once you have purchased a return shipping label through our Online Returns Portal and mailed your package, you can easily track your shipment through our returns tracking page.


Track my return


Please note that it can take 5-7 business days from the date your package is received at our distribution center for your return to be processed and a E-Gift Card to be issued.

If you did not use our Online Returns Portal, please be sure to retain a copy of your return tracking receipt from the carrier used until your return is processed and your store credit has been issued.

 

Illustrate：

Light shooting and different displays may cause the color of the item in the picture a little different from the real thing. Please refer to the actual product. The measurement allowed error is +/- 1-3cm.

*Product Notes:  

  1. For any product problems, you must provide communication vouchers, pictures, videos, etc. with the
  2. The orders must meet the following requirements in order to accept returns and  refunds, otherwise they will not be accepted.
    Product photos or dynamic videos showing the product in question
    b. Screenshots of communication records with end consumers
    c. Outer packaging and label pictures (clear and complete label pictures on outer  packaging)
    d.Screenshot of the distributor's order refund on the e-commerce platform/independent station.
  3. 3. If the product is returned to the overseas warehouse due to the wrong address, no refund will be given.
  4. 4. No reason to return any non-product problems, such as the following wrong order, wrong purchase by customer, customer dislike, etc.
  5. 5. Please contact the online customer service before returning the product for a refund, otherwise the return will not be refunded.
  6. 6. Items must be unworn, undamaged and in original packaging.

 

Note:

Dropshipping to 48 states in the United States. Some remote states in the United States (short code: PR, HI, VI, AE, AP, AK, GU, AS, MP) do not provide a drop shipping service for the time being.